policies

 

Payment

At the moment we only accept payment online using Paypal .You don’t need to have a Paypal account to purchase from the shop. During checkout, choose the Paypal option and once you’re directed to Paypal,select the option *pay with debit or credit card*. After which you will be prompted to fill in your card information.Click continue to return to the website to review and submit your final order.

For custom orders, a 50% deposit is requested only after which we will start on your project. Custom projects take time and due to the nature of the project, they may not be eligible for resale. Only after the full amount is paid, the final product will be shipped.Please read “custom order process”for more information.

Other payment methods using financial services companies like Western Union is possible. Please contact us if you wish to proceed in this manner.

Shipping

International buyers:We ship worldwide using Qatar Postal Service’s “Printed Matter” posting under “Letter Posting Services”to mail out all our products unless otherwise specified. If you wish to use other shipping options like FedEx, UPS etc please get in touch with us. Please note that all shipping expenses must be borne by the purchaser.

Local buyers:Residents living in Qatar have the option of picking up your work, meet up at the requested location or get it mailed to you by post. For pick up, there is no shipping fee but otherwise there will be a small amount that you will have to bear as shipping expense.

Refunds and Exchanges

Digitally downloadable products: No refunds can be provided for digital products due to the “instant download” feature provided for them.

Physical products or purchases:If you come across any damage to the physical purchase you have made, please send the photo of the same ,after which you could get it replaced or refunded.  If you are unhappy with your purchase due to other reasons, please contact us and we will do the necessary replacement or refund.

Custom Orders: For all custom orders, there is an initial 50% deposit the buyer has to pay. This deposit is non-refundable unless in a case where we have not started on your project. The rest of the payment must be done before we ship out the product.

Packaging is done with utmost care and we take special measures to prevent damage. But if your work gets lost or damaged in the mail, we will issue a refund or re-do your work.

 

Additional policies and F.A.Q

Bulk orders:For orders wholesale, consignment or in bulk, please get in touch with us at <zakkiya@inkstruck.com>. We will get back to you in a span of 48 to 72 hours.

Custom Orders: For all custom orders, there is an initial 50% deposit the buyer has to pay. This deposit is non-refundable unless in a case where we have not started on your project. The rest of the payment must be done before we ship out the product.A services page has been made for you to have an idea of the kind of works we offer. If you have an idea in mind that is not specified there, please get in touch with us or e-mail us at <zakkiya@inkstruck.com>. The price specified in the services excludes the shipping cost which will be payable at the time we ship out your work.

Custom orders process: All custom orders follow this particular process.

1.You will provide us with the brief of the kind of work you require.2.We will send you a quote with the rate of the project.3.Initial payment of 50% of the total cost as deposit should be done by you.4.We will send you the initial sketch ideas as per your brief. We will work on it until you are satisfied and give the approval for start of the final work.5.Progress photos or scans will be sent to you via e-mail two to three time during the process.6.Final proof of the work will be e-mailed to you.

Turnaround time:All standard orders purchased from the shop are shipped within 3 to 5 business days. The shipping time may vary from 2 to 3 weeks for international buyers for the default shipping option. If you wish avail the rush shipping option, please contact us.Please note that shipping price will be higher than the default method of shipping.

For custom orders,orders are shipped once the work is completed. The time frame for a custom work can be anywhere from 2 weeks to one month(this time does not include the “initial sketch period”.Shipping time is the same as stated above unless otherwise specified.

Initial sketch period:All custom orders will have an initial sketch period during which we will discuss the details of your work through e-mail,Skype or phone. Once the initial sketch has been approved by you, we will start on your final work.

Final project period:After the initial sketch has been approved by you, we will start on your final work which may take from 2 weeks to 1 month for competition depending on the complexity of the work.

Quality over quantity: Every month, we will only take up a limited number of projects after which you may choose to be in queue for the next month.Only after the initial deposit is paid, you will be eligible to be put in the queue.During this period, you may choose to cancel your project if you wish so. But once we start on the project, this amount will be non-refundable.

Copyright :All photographs shown in the website are property of Inkstruck Studio unless otherwise specified.All artwork and design displayed with Inkstruck Studio’s watermark are also property of Inkstruck Studio. The final logo becomes property of the client but Inkstruck Studio has the right to publish the work and the progress in the website.

Sharing policy:You may share photographs or artwork displayed in the website provided you link back to Inkstruck Studio. You may not blatantly copy an entire blog post or page in this group. Excerpts from the blog along with an image can be displayed on your website giving due credit and a back link to Inkstruck Studio.